Frequently Asked Questions
Here’s a few answers to our most common questions.
A: Touristalia is a travel service platform that offers guided tours, custom travel experiences, and cultural excursions throughout Turkey — especially in Istanbul, Cappadocia, Ephesus, and Pamukkale.
Our main office is located in Istanbul, but we operate tours all across Turkey through our network of licensed guides and regional partners.
Yes! Most of our tours operate throughout the year, although some outdoor activities may be seasonal or weather-dependent.
We offer both. You can join one of our regular group tours or request a private, customizable itinerary just for you or your group.
Most of our tours are conducted in English. We also offer tours in Spanish, French, German, and other languages upon request.
Each tour description will specify what’s included. Most full-day tours include entrance tickets, transportation, and lunch.
Yes, most tours include pickup and drop-off from centrally located hotels. For airport pickup or distant hotels, an extra fee may apply.
Absolutely. All our guides are licensed by the Turkish Ministry of Tourism and speak fluent English or other requested languages.
You can book directly through our website, via WhatsApp, or by contacting our customer service team. Most tours can be confirmed instantly.
We accept major credit cards, PayPal, and bank transfers. Some tours may also allow cash payment on the day of the tour.
For most daily tours, full payment is required upon booking. For multi-day or private tours, a deposit may be sufficient, with the balance due later.
Yes, you can. Our cancellation policy allows free changes or cancellations up to 24–48 hours before the tour date, depending on the tour type.
Comfortable walking shoes and season-appropriate clothing are essential. For mosques, women should bring a scarf, and everyone should wear modest attire.
While not mandatory, we strongly recommend having travel insurance that covers medical emergencies and cancellations.
Yes! Many of our tours are family-friendly and can be adjusted to suit all age groups. Please let us know if you need a slower pace or special assistance.
Spring (April–June) and fall (September–October) offer the best weather and fewer crowds. However, each region has its own charm year-round.